Could have gone wrong- but Sandra made it right!
First, I will say- read the fine print! They will not let you redeem within 30 days of purchase because of fraud. I advised they they should put it more predominantly! However, after sending a gift card to my friend who is getting married and finding this out, I reached out to Sandra at trip shock and she helped us out! She accommodated us and I am looking forward to the photos Jessica sends us from her amazing tour! Thank you!