Forcing You To Pay More For Working Coverage
Four-plus years with Airalo and Platinum Traveler status — and this is how they lost me. After terrible coverage in Mexico, Airalo support acknowledged that its Mexico eSIM uses Movistar, which “does not have very good coverage across multiple locations,” while its regional/global plans use the much better Telcel network. When I questioned why, they initially blamed me for choosing the product and pointed to the fine print. Their compensation? A credit that still required me to pay more to get reliable coverage — while receiving 5GB instead of the 10GB I originally purchased. Airalo itself ultimately acknowledged I was “entirely justified” in being frustrated, but refused to do anything else. Much cheaper + more reliable options out there. Give this/them a miss.