It took two emails for customer service…
It took two emails for customer service to finally respond. The order received was fine. I just needed to return for a different size. Their responses had nothing to do with my questions. After the 4th email, I finally requested a refund, less the shipping cost since I felt that it was fair that I absorb that since I ordered the incorrect size. The response was offering me 1st a $3.00USD refund and then a $6.00USD refund on a $30.00USD purchase. Do not purchase anything from this "company". I should have read the horrible reviews on Reddit and Trustpilot.