Jack Alan - Super Chat Responder
After 2 chats to resolve the issue, Jack Alan, the third chat responder, had the great idea to take a picture of my login which kept reporting invalid password. After reviewing all was correctly input, he added me to the server, which was the problem. (I had just signed up for the service and evidently the signup hadn’t processed yet. He suggested I restart from scratch and I got in with no problem. Give him a raise!