I can't get product support
I can't get product support. I have a misbehaving BMS. I registered for the warranty, and have tried to contact customer service, and have gotten no response besides an automated email with no contact or troubleshooting or warranty info. The battery won't charge (unless I take the SOC to 0% then "wake up" the BMS with a jump from a 12V battery. none of my expensive and fully functional LiFePO4 chargers can charge it from anything except 0% SOC)