Poor online experience
Very poor logistic/warehouse processes. Unable to cancel orders even though items had not been dispatched. Lengthy wait times for items to be dispatched. Unrealistic refunds process. Orders were placed on 5th June. Received 2 emails (June 12 and June 16) that items won't be dispatched till 28 June. Sent email on 20 June asking for order to be cancelled. Was informed that cancellation is NOT possible. (Their system do not allow for this to happen). Asked for a refund, was advised that they provide store credits instead of full refund. (I insisted otherwise) Advised that a refund can only be processed AFTER the items are dispatched and RETURNED to them. (See the flawed system) Overall, an EXTREMELY negative experience. Highly DO NOT recommend.