Charged for a membership after key features were discontinued
I paid for Nav Prime because of the specific banking, card, and credit-building features included in the membership. Those features were a major reason I opened the account and continued paying. Nav later discontinued important parts of the service, including the checking debit card and the Nav Prime Card, but still kept my paid billing cycle active until May 16, 2026. When I asked for a refund of the charges I had already paid, support refused. This is not just a normal cancellation issue. I paid for one offering and ended up with a materially reduced one. I would never have signed up if those original features had not been part of the service. Very disappointing handling of a paying customer.