Misleading and Unfair Package Policy
Misleading and Unfair Package Policy – Avoid I was pushed into buying a long package last year, but at no point were we told that the lessons had to be completed within a strict time limit. This was very important for my son, who was only 6 years old at the time and could only manage 30-minute lessons per week. I explained this clearly to customer service, and they reassured me that it was fine — if needed, we could arrange extra lessons later. After 6–7 months, they suddenly told us we had to purchase another package. I objected, since we still had enough lessons left for another 5–6 months. They agreed at the time and did not push us further. However, when we had 6 lessons remaining, they abruptly stopped our access and said we had to renew immediately. This is an absurd way to treat customers — cutting off access to lessons already paid for in order to force another purchase. On top of this, after 10 months they changed my son’s teacher without any explanation, and we weren’t even given the chance to say goodbye or thank you. We will certainly not be renewing, and I cannot recommend this course to anyone who values honesty and transparency. For reference, these were the types of packages they tried to push: Offer 1: Purchase 36 lessons → 10 free lessons + 6 bonus lessons (total 52) – $630 due immediately Offer 2: Purchase 96 lessons → 8 free lessons + 36 bonus lessons (total 140) – $1,646/€1,506 due immediately The way this is handled feels misleading and customer-unfriendly.