Recalls and horrible customer service
The bike seat was recalled and hasnt arrived in over 6 months… I like the actual bike but everything regarding business operations is trash. Edit after company reply: We’ve been chatting with the member service team and we have yet to receive an adequate solution. I’m a disabled veteran whom is being forced to pay for your product while you refuse to send the recalled piece and make the product safe to use. Your solution is I cancel my membership and not use the bike I paid for? Y’all are an absolute mess and in disarray. You need to make things right.