Mould-infested hotel room denied refund
I booked a hotel in Bangkok, Thailand. Upon arrival I discovered the room was covered in mould with a huge gaping dripping hole in the bathroom. When I informed reception, they tried to move me to another room with mould. By that point I would not risk my health in such a DISGUSTING establishment. I requested Agoda for a refund, and they have refused me for over 2 months. I provided mountains of evidence, and I am quite literally disabled, so cannot breathe in mould-infested air. Agoda essentially told me that they didn’t care, and are so money-hungry that they would rather protect those establishments and risk other young solo travellers like myself getting stuck in a dump like that, then support the customer. Save yourself the money and skip this genuinely VILE company. Go to booking.com instead, at least they’ll give you a refund with proof. An absolutely disgusting disregard for their customers.