They accept payment without processing the order for hours
I ordered a game, and have been waiting hours with no response. By reading reviews here I find out that they don't work during European working hours on weekends, and I have to wait for someone to manually approve my order. There was no warning about this when I placed the order. No where does it say processing an order could take hours and hours, with no response from support. They happily accepted the payment (no human representative needed for that!) but when it comes to deliver - you're out of luck. Terrible service, avoid at all costs. Edit: To the snarky official responder, first of all, the attitude says all I need to know - this is not a customer friendly business. Second of all, if you're going to be taking hours to deliver an order, you need to have a disclaimer that SAYS SO. This isn't the 90's or 2000's, when you order digital goods online, the default experience is instant delivery. If you can't provide that, it's on you to warn customers. But obviously that would cost you sales, so you'd rather let customers have a bad experience. Get off your high horse and do better. Also: I don't care that you're in the US, the website is worldwide and you accept orders at any hour. If you can't deliver, don't accept orders.