Customer service is terrible for beginners
I'm really new to cloud servers, I wanted to play with a community of friends so I created a server with supercraft. There was a recent update that broke my game, I was trying to figure out what to do so I contacted customer support. They are the absolute worst, don't give you clear directions and a were pretty rude when you reach out asking for clarification. It was very discouraging to where I started looking for a new cloud server. I don't want to spend months building a community on their server to receive poor customer service that leads me to cancel after doing all that work in the game. I thought it was a one-off bad interaction last year when I first created my server, with the new 1.0 patch released I decided to give them another try since I already have an account, but the customer service is terrible. EDIT 8/6/26 In response to their reply, I still have my active subscription yes, unfortunately I have several friends already playing on the server however I have not logged in myself for over 2 weeks. The bad customer service still stands, I would be happy to post screenshots of the rude interaction I experienced with your staff who also confirmed they were THE ONLY PERSON in charge of support. Not only were they very vague with their reply to my email, but they were rude after I asked for clarification.