Lack of professionalism
Awful substitution made without my approval. I ordered a Pearl Treasures Orchid - Large White Orchid (1 pot), Double Mini White Orchid (1 pot). They didn't have the mini white orchid and replaced it with mini lavendar ones, which didn't match at all! Their Customer Service Officer (Aishah) said that they had tried calling me and when I didn't pick up went ahead with the delivery anyway. I was in back-to-back meetings and couldn't pick up. Even after I returned their call, they said they couldn't stop the order as the flowers were already arranged and out for delivery. Rather than hurrying up to retrieve the order so that their customer would get what they actually purchased, they said it wasn't possible. The other justification Aishah gave was that it looked like an urgent order from the written message. However the message made clear it was a thank you gift, there was no urgent occasion at all, so the store could have waited. It simply couldn't be bothered and thought they'd get rid of their last large orchids and get this order over and done with. If they didn't have the item available they should just have said 'Sold Out', which is what the website now reads. I would NOT recommend this store nor their customer service. It is utterly lacking in professionalism. I wanted to give a thoughtful gift of beautiful orchids, but instead they sent mismatched, ugly ones, which are embarrassing to me and should be an embarrassment to any store that had pride in its work.