Quick response for refund
After having a negative experience last month when I requested for refund since AirAsia rescheduled the flight, I was wondering about any luck this time when I made the same request for Bangalore to Mumbai flight. But this time my experience was totally different. Through the chatbot Tia, I requested for refund 3 days ago and it responded promptly and accepted my request. Then I received the refund today after hardly 3 days. This was just fantastic. If AirAsia continue to provide such kind of customer care, surely, they will gain the goodwill and the appreciation of travellers. Best wishes for the same.