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Unfortunately my experience was very poor. I, like others I’m now reading about, found their Try at Home service details to be misleading. I thought I would get the fee refunded when I returned the Items I didn’t select and 15% off the items I chose to keep. Because of that, instead of just ordering 2 different sizes of the jumpsuit I was interested in, I ordered 3 additional items thinking - you can order up to 6 so I may as well try a few styles. Not so, the fee is not refunded or applied to the cost of the kept items. When I got the order, I was shocked at how small the sizing ran. I got the return authorized and ordered the jumpsuit in an even larger size as my 6th item to try at home. I wasn’t greatly impressed with the quality but thought maybe if it fit right, it would look better. It wasn’t until I was looking to see if they received my return because I hadn’t been issued a refund that I discovered there is no refund. They also don’t let you know they’ve received your return. I reached out asking for a one time courtesy of applying the $50 from the first order toward my second order but they only offered to take $27 off my last item if I kept it - which I would have gotten 15% off anyway ($10+) so they really only offered $17. I spent $50 for order 1, $10 for order 2, the item was $69 minus $27 (because you can only use one discount!) bring it to $102 out of pocket. Or, I returned the last item and lose $60. I chose the latter. With that kind of response I won’t shop there again and will make sure others are aware of their terrible shipping and return costs. I honestly had better service and about equal garment quality at SHEIN. UPDATE:As you can see from their response, they give canned, repetitive answers every time they respond. Customers are just orders to them it seems. They aren’t interested in customer satisfaction to create a positive experience and repeat purchases. Very disappointing.