Never shipped, but are charging for shipping anyway
Ordered CBD with expedited delivery for the 4th of July. According to their chart, I had a couple of buffer days to get it in time. The status of the order switched to shipped very quickly, but the tracking info showed the label was printed but the package wasn't given to FedEx. After 2 weeks, I reached out to the company. They said they'd respond in 24 hours. When I hadn't heard back after 2 business days, I contested the charge with my credit card company. THEN I got a response, saying my package got lost in the processing stage (meaning they never gave it to FedEx), but they're not refunding the $30 shipping fee, even though they didn't ship anything. Update: After reaching out to the Better Business Bureau, I got a refund for the shipping. I did try to call the business before contacting BBB, but was immediately put on hold and gave up after 15 minutes of music with no indication of if/when a person might take my call.