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Ishina Goburdhun-Bhurtun Diya

毛里求斯

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Travelthru

Again driver was nowhere to be seen

We asked the driver to pick us at 10:45 today morning as we had a flight to catch but it was already 10:20 and the driver was no where to be seen. The driver was also not picking up at all. Then we learned that the driver went to wrong hotel. We already faced problems with MyTravelThru for Durban Airport pick up to The Palace hotel but still we accepted the voucher and paid only $6 for the pick up from hotel to Durban Airport. Again driver was nowhere to be seen. This time the driver wasn’t aware of the hotel we were although we mentioned all details with driver company. We had to again book Uber on our own as we were already late for our flight. Very disappointed with this service. 2nd time also we face such stressful situation. We are not worth this tensed situation. This has turned our stay in Durban into a sad one as when arriving Durban we went through stressful situations and again when leaving Durban also. We need compensation for these as it was not our fault.

2023-07-09
Travelthru

The driver didn’t come at arrival gate…

The driver didn’t come at arrival gate as they took revenge. At first they told me they can wait only 30 mins and have agreed that with booking.com which is a big lie. When i contacted booking.com, they told me they didn’t agree anything like this with the driver and Rico Cab’s has to wait at least 45mins and not only 30 Mins. Rico Cab’s get pissed off when i told him i have informed booking.com. His driver misguided my family to go and change money at the airport as he is well aware there is no money changer there but they didn’t tell us anything when i told them my family will change money at the airport. Before they come to airport, i told them if they can come an hour later as my family has to change money at airport etc but instead they try to rob money with me asking more money if they will wait more than 30 mins. They were rude and cut the call on my face every time am trying to speak with them. The driver also wasn’t picking up. We made other taxis at the airport to call him but still he didn’t pick up and was not there at airport which other taxis could confirmed. My family faced very bad experiences and it is clear that Rico Cab’s was taking revenge with me as i reported him to booking.com for asking to wait only 30 mins if flight landing time. The driver also deleted him message of his company name when my sister told him they are waiting long and they will report him to booking.com. If the driver was there then why did he not pick up any call we all made to him and why did he not inform he is leaving as in less than 45 mins my family was already outside the airport but the driver was no where to be seen??? Not recommended at all this unprofessional behavior of Rico Cab’s

2023-07-06