Necklace engraved poorly!!!! Really bad
I am extremely disappointed with my experience. I ordered this necklace as a special gift for my boyfriend and was excited to give it to him. Unfortunately, the product and service fell far below expectations. Firstly, the engraving was done very poorly. Instead of being smooth, neat, and professional, it was uneven, bumpy, and looked rushed. For a personalized item that is meant to carry sentimental value, the quality was unacceptable. Secondly, the delivery took well over 14 days. What made this even more frustrating was the lack of communication. I only discovered there was a delay after I personally followed up. Prior to that, I had received emails creating the impression that my order was already on its way, which was misleading and left me constantly wondering where my purchase was. The most disappointing part is that because the necklace arrived already packaged in a gift box, I did not open it before gifting it to my boyfriend. I only became aware of the poor engraving quality when he opened it. When I raised my concerns, I was immediately referred to a 7-day return policy rather than being offered a meaningful solution, despite the fact that the defect could not reasonably have been discovered without opening a gift that was intended for someone else. I paid for a personalized gift, waited far longer than expected, received substandard workmanship, and then felt dismissed when I tried to resolve the issue. I have lost both money and the opportunity to give the quality gift I intended. Based on my experience, I would not recommend this company to anyone looking for personalized jewelry or reliable customer service.