Horrible Fraudulent company
Horrible, NEVER buy any product guaranteed by this fraudulent company. Worst service company in Egypt. I bought Earpods Infinix XE 25 via noon with 1 year warranty. Before the warranty ended, Earpods showed defect in charging. I called noon and made a warranty claim before the end of the year by 2 days. NOON told me they will take it for warranty. 2 days later they sent me an email to go to Carlcare and I blamed them of changing their decision after 2 days and make me go to Carlcare on the last day of Warranty instead of dealing directly. They confirmed that no problem and the product is on warranty and Carlcare will take it. Accordingly, I went to Carlcare and they refused to receive it. I made a complain to noon and they sent their representative and took earpods to proceed with the warranty. I made a complaint to Customer Protection Agency which investigated with Carlcare to know the reason for not taking earpods for warranty claim. Carlcare lied and mentioned that the product has customer misuse without mentioning any details and without even taking the product from me to inspect it. They are liars and must be legally cased for this fraud. Again NEVER EVER deal with this Fraudulent company.