Public Sector Customer service is atrocious!
I am normally a very patient and understanding person but I am absolutely furious about Global's Public Sector customer service. My client's order was cancelled without any notification. Laura Borrero was completely non-responsive, until I was finally able to get through to someone who informed her superviser. Only then was the order (presumably) processed; the product was reported as being in stock, ready to ship, and was promised to arrive within one week - on or about February 3rd. It was a $21k order and it NEVER arrived. It's been almost 6 months (mid July now) since the second reorder and my client just informed me that the product has STILL not arrived, it's "not found" when I try to track it and Laura is ignoring us AGAIN!!! I now have to call and jump though a lot of hoops to go through this all over again. VERY UNHAPPY CUSTOMER HERE!