My driver did not show up
My driver did not show up. I received information and the travel companion while I was already flying (and not 24 hrs before as your message had stated). I saw that the driver was on the way at 23:20, however, when I landed (23:40) and was able to connect to wi fi (23:50), the travel companion showed that the trip had already been completed at 23:50. This is not true as I was just getting through customs at that time. 20 minutes after landing, I stood at arrivals (as per instructions in your email the driver would meet me there with a sign with my name on it), but there was noone there. The email said the driver would wait for 45 mins. and would monitor my flight. (My flight was not late and I came out as soon as I could) I tried reaching out to him through whatsapp as I did not have a working phone plan yet, but no response. I contacted costumer support through the booking.com app and they rang him but could not reach him either. They instructed me to get a taxi and send them the receipt for a refund. Will not be using this service again