Very poor quality of support
Trying to get them to understand English is a nightmare. Needed a firmware update. In total was sent 5. All different and none worked. One even caused my machine to run backwards !! Two of them were for machines I did not own. Two of the agents did not agree with one another and they each sent a file different to the other agent… it’s a nightmare. They need to employ people who really can speak/read/write fluent English. In addition their website seems to be written from the point of view that the user is an expert and does not need an explanation, so even though their website has provision for explanations, they don’t bother giving any…this is laziness. I eventually solved my problem without their help.