unauthorised auto charge and price hike
I originally joined Acadium on August 6, 2025, paying $1,498.20 for a plan to work with 4 apprentices over the course of a year. I successfully worked with 3 apprentices, but due to changing business circumstances, I could no longer continue with the platform. Exactly one year later, on August 6, 2026, I was shocked to see a charge of $2,497.00 on my account. The original purchase was never presented to me as an ongoing recurring subscription, and I was especially caught off guard by such a massive price increase nearly $1,000 more than my initial payment. I immediately reached out to Acadium to request a refund. After receiving no initial response, I was eventually offered only a partial discount, which I declined as I no longer require the service and have not used the platform. Charging a customer thousands of dollars on an unexpected auto-renewal especially after a steep price hike and then refusing a full refund is unacceptable customer care. According to Acadium’s Help Center documentation, "Payments are non-refundable once you are introduced to a candidate." For this new billing period: I have not submitted a new apprentice request. No recruitment efforts or candidate introductions have taken place. Zero services have been rendered. I urge Acadium management to step in, do the right thing, and issue a full refund for this unused charge.