Don't buy this crap from China
Bought the Vader 5 pro. It's super uncomfortable to use, my hands hurt after 5 min due to badly designed ergonomics. Due to having tried it Gadgethyper won't take it back according to their policy. I should have bought it from an EU site instead that provide proper customer support, allowing returns of shitty products. Edit: This is their returns policy from their site: "Returns Policy ... - Please ensure that the item you're returning is in its' original/unused condition, in the original packaging. ... - Returns are not accepted on used items. - Returns may be rejected if items do not meet the above requirements." As long as this is in their returns policy I cannot see a refund likely even though they write they will. Other than that, the price to return it from where I'm at in Europe is about 1/3 of the controllers cost. Edit 2: I don't appreciate being accused of not telling the truth. What I've cited above is copy-pasted from your webstite (without the spaces): "gadgethyper . com/pages/return-policy" The ... parts have been edited out as it's not relevant for the quote. And here you have another quote from your own site, with no edits: "The item MUST be returned in its original/unused condition, in the original packaging, and shipped back within 7 business days. Return and refund will no longer be accepted if you miss the return window. " You really should consider reading what your website actually says before accusing others of not telling the truth. And with that being written as the premise for a return, I risk losing my money, shipping fee and the controller if I decide to try to return it. + I have been in contact with you customer service (Emily) stating the same. You are really just earning the one star review here. Edit 3: They've just written to me in an email that they've just changed the refund policy on their website after my 2nd edit.