I am having a horrible experience with customer service
I am having a horrible experience with this company. I had spoken with Jeffrey from customer service because I had booked a place for 6 people for the 4th of July. It turned out that the place was so small that it was very uncomfortable to fit 6 people in this place. I called and spoke to Jeffrey and he advised me that I would get a refund but I needed to pay a cancellation fee. I agreed to it and received an email that needed me to verify the refund amount as well as the cancellation fee amount. I was advised by Jeffrey that I would get a refund in 24 hours as they would expedite the refund. I had also spoken with his manager Ahmed who also verified the refund. It is now 7/18 and I am still waiting for the refund. I have called several times asking to speak with Jeffrey or Ahmed and I am always told they are unavailable. I have emailed more times that I can remember and I get no response. They have literally gone radio silent. Honestly if I could give a negative stars I would.