英国
I was impressed with the entire process: It was simple to find and order a large range of blood tests, then select the lab. Results were processed efficiently and pricing was reasonable. I definitely recommend this service.
For weeks they have been spamming me despite multiple requests to refrain. I tested them out for 6 days before the nightmares began. They refuse to stop automated messages. They refuse to close tickets and all of this is to hide their fraudulent attempts at obtaining confidential data (ID and Card Details). I walked away. They lost their cash cow so they opt for permanent spam. Meanwhile for 2 weeks Trustpilot colluded by refusing to allow me to post a separate review for each new piece of spam or advised me to 'update existing reviews'. Why? That turns Trustpilot into an anti-consumer platform. Consumers must have the right to post a new review for every company infringement, otherwise this platform renders itself useless. Without confirming it looks like Trustpilot just removed the block. ------------------------ This company has not only ignored multiple cease and desist requests — it operates with wilful disregard for legal and ethical boundaries and blatant disregard for user consent. Continuing to spam me after formal demands to stop, demonstrates a pattern of non-compliance and institutional contempt for consumer rights and opt-out requests. Their refusal to honour basic privacy rights isn't just incompetent — it reflects a systemic failure of ethics and accountability. Engaging with 'support' is pointless when the core operation violates fundamental standards of trust and compliance. Stop your daily emails! CEASE AND DESIST!
I'm a middle-aged patient (not a doctor) with congenital (from birth) heart disease, but otherwise healthy. Due to systemic bias in cardiology, not recognising HFpEF (heart failure with preserved ejection fraction) or RHF (right-sided heart failure) on an equal footing as HFrEF (reduced EF) and LHF (left-sided heart failure), I was fighting a losing battle. Despite numerous mechanical/structural and electrical issues, with stage4 RHF, two different Tier1 centres (for Adult Congenital Heart) dismissed my case as 'moderate' disease: 'no intervention required and symptoms not cardiology'!! I used AI to study cardiology - enough to get a basic understanding to fight my case and understand how to get independent proof. Step1: a medical-grade ECG. (For pacemaker detection we cannot use the cheaper consumer devices). Contec's device is 10,000 frequency, which is medical-grade and well-suited for my case. A single run for a few hours was enough to get doctors scrambling, as I finally had evidence of critical and severe dysfunction. AI saw several screenshots and confirmed the device is high quality. Fortunately I should now be able to get a pacemaker upgrade that will fix some of my issues. For this I'm incredibly grateful - it will likely expand lifespan too. Without - I'm at a critical stage. This is a genuine review - nobody would be so heartless as to make up this kind of tragic story. Is the product perfect in every aspect? No. Let me also share the negatives: 1) Not necessarily Contec's fault, but I bought the device directly from a 3rd party, who must have sold an 'older box' with electrodes past expiry date - so the sticky part wears off and they fell off easily - my short-term fix was using sticky tape on top. But electrodes are cheap and easy to buy. AI advised me to try 3M electrodes instead. 2) Leads: They are about 0.9m. That's fine for lying still, or applying all leads top half of the body. But for my case, I needed a very accurate QRS interval - this meant placing the limb leads above wrists and ankles instead of just below neck and lower abdomen - so we need longer leads. There are some 3rd parties selling 2.8m, compatible ones, which I'll try next. 3) Software: I had to get several versions - the first one from that 3rd party, as well as the index code in the box were older, outdated versions. It was only at this point that I contacted Contec support directly. I dealt with 'Jimmy'. I'm telling you Jimmy was excellent - daily emails; he got me another software link; English was fine to understand and yes the software version he gave was fine. He even sent a video on use as the manual needs improving - certainly the English translation. 4) Software Interface: would benefit from an upgrade e.g. ditch the icons and replace with standard top level and second level menus. Also include X top right of every pop-up so that we can easily close any window, regardless of screen size. In my case I needed overall averages and a few screenshots to pass to cardiology - this was enough to get me, what should turn into life-saving treatment - hence this warrants a 5-star review. I did notice multiple websites: different URLs for seemingly the same products. I do not believe this is any kind of 'scam'. My best guess: lack of 'SEO (software marketing) knowledge'. I work in software. Why do companies buy multiple URLs? a) to stop competitors grabbing them b) to limit spoofing as a security measure c) for email campaigns. Their mistake is not applying "301 .htaccess redirects" so that every url redirects to a single website, so that clients are clear.