Still haven't received item after weeks and weeks of being told item is about to ship
I ordered a ring at the end of Feb. It was expected to be finished and to arrive mid-March. It is now April 1 and the item still hasn't even shipped, yet alone arrived. I understand there are sometimes delays, but this is a big delay and there has been ZERO communication from the company regarding it. At this point, I have no idea if the item will arrive in time since I have no idea when it will actually ship, and even if it arrives, there's no time to follow up on any issues. If my item doesn't ship in the next few days I'm going to have to cancel the order. I don't want to because at this point I waited for a month, but what else can I do? They don't leave you with many options. Really unfortunate experience. Edit: AoJ has responded to me so I'm replying back to them. To AoJ: As far as the customer is concerned, production delays and delays in sending out shipments are the company's responsibility and within your control. While I appreciate the explanation of what happened, it unfortunately doesn't change my current problem which is: - The ring is 2 weeks late from what I was promised as the fulfillment date when I put in the order, leading to pressure and stress because the ring was ordered for a specific event that is coming up. This time is also growing each day since the ring has not arrived yet. - I still have no idea when my item will actually ship to me. You mention SF receiving the item and then they will ship it, but...when? I have been receiving responses from your team when I reach out that my item will "ship tomorrow" or "ship this week" for 2 weeks now. You can check my emails and chats with your Customer Service team. If what you said is true and the ring hadn't even arrived in SF to be shipped to me, why is your CS telling me opposite information? - There's been no attempt by your company to compensate or relieve the inconvenience that was caused by the company. I am leaving this review up until I receive an actual resolution to my problem.