I purchased two bottles of Nicotinamide…
I purchased two bottles of Nicotinamide and experienced significant gastrointestinal side effects when I began using the supplement. I promptly contacted customer care to ask for a refund on the unopened bottle. I received a reply that they could issue a 15% discount. I replied that I’d like a full refund on the unopened bottle and if this was could not be honored then I would accept a 15% refund. I next received a reply that they only refund unopened bottles (which was what I requested) so they issued the 15% refund. The care team either did not clearly read my request or looked for a way to not honor their refund policy.