Payment is not secure and fraudulent. Beware.
On 6th July, I made a flight booking for Vietnam Airlines. Booking under this email address But it did not go through as it requested for an OTP (One Time Password) Our Local Sim Card was deactivated, thus we did not receive the OTP code. Thus, we did not complete the transaction. Subsequently, we booked another flight for Singapore Airlines. Using my partners card from another bank and Mastercard and the transaction was successful. We thus when on with the flight. On 17th July when checking my transaction history. I am being charged the flight for the Vietnam Airlines one. I instantly called your hotline. I was being reprimanded on why I only decided to call 10 days after the flight. In my defense, how would I know if I did not even send in the OTP for that flight? At the same time, at that instant, we did not straight away receive the booking confirmation as well. I then called my bank, they advise me that this was not a secure transaction and would file a fraudulent charge claim with the agency. They now say that they cannot refund because its a different airline. This website gives so much excuses. It is not credible. Beware when you share your bank details. Their payment pathway is unsecure and fradulant.