Fake reviews on billion star and no…
Fake reviews on billion star and no option to submit on the platform itself reviews. Took a billion star bus at 1:30am. They changed the bus and randomly allocated the seats all while no notification. Bus was late to arrival after passengers have cleared customs and we had to take a separate grab to attempt to be on time for our appointment. Disastrous service and no accountability held by easybook to check operators true reviews. On the easybook billion star is 4* out of 5, but look everywhere else it's 1*. According to the easybook website bus will arrive to golden mile at 6:50am. Bus was still at woodlands checkpoint by that time. It threw off our planning. Update: followed the response to submit a form and here's what we got back - words and no action. Don't bother trying to tell them anything, nothing is going to change. Greetings from Easybook.com! We sincerely apologize for any inconvenience this may have caused during your travel. The coach company always strive to maintain punctuality and ensure a smooth travel experience for all their valued passengers. However, unforeseen circumstances can indeed arise during a journey, and can occasionally disrupt their schedules. These unforeseen circumstances might include inclement weather, road closures, mechanical issues with the coach, or other unexpected events. In such situations, the coach company may need to make adjustments to ensure the safety of passengers. We understand how frustrating it can be when expectations are not met, especially when it comes to the comfort and convenience of your travel plans. Please rest assured that we take this matter seriously and have already initiated an investigation to understand the root cause of the issue and prevent it from occurring in the future. We deeply value your patronage and your feedback, which serves as a catalyst for us to continuously enhance our services. Once again, we apologize for any inconvenience you faced, and we appreciate your understanding and patience as we work to resolve this matter. Thank you for bringing this matter to our attention, and we look forward to the opportunity to serve you better in the future. Thank you.