Don't waste your money with Thryv
A warning for other small business owners: read your marketing contract before you sign — and ask for a copy in writing. I signed up with Thryv earlier this year for marketing and website services. Here's what I've run into since asking to cancel, documented from my own account: **No copy of my contract.** I've asked for copies of the agreements I signed. They haven't been sent to me. **No contracts visible online.** There's no place in the customer portal where I can pull up or download my own signed agreements. **No way to cancel online.** Cancellation can't be done from the dashboard — you have to go through a person. **No way to remove my credit card.** I can't delete my payment method from their system myself. **Customer service is a dead end.** When you call the customer service number, you're routed to an offshore call center, and the person you actually need to talk to is never available. **My cancellation request was ignored.** I sent formal written notice on August 28 asking for confirmation of cancellation, an effective date, an itemized final invoice, and no further charges without written authorization. **My salesperson won't take my call.** He won't answer the phone — just sends back vague texts and won't answer direct questions. He also declined to give me the name, email, or phone number of his director so I could escalate. If you're a small business owner considering a marketing contract: get a signed copy in your hands before you pay anything, confirm in writing how you cancel, and know exactly who you escalate to when your rep stops answering.