Don’t believe what they say on their website
What is it called when a seller makes false statement in order to entice you to purchase from them? Fraudulent Misrepresentation. My wife and I were going to go as Aquaman and Mera for Halloween. In order to avoid issues with timing, I ordered my Aquaman costume from #simcosplay on August 14. I am a doctor and I have experience as an engineer, so I am familiar with how a tape measure works, however I am not a tailor. Not to worry, #simcosplay says on their website: “For size, we are very cautious. We will actively communicate with our customers to solve the size errors that found [sic] by our tailor. Make sure our customer gets costume that suits him/her.” That did not happen. The costume that arrived was too small. It was made for someone at least 3 inches shorter and much less muscular than me. This was not due to any measuring error on my part, because the suit itself was smaller than the measurements I sent them, and if anything, the measurements I sent them were a little too big. So clearly, this was their mistake, so I reached out to customer service. I was helped by maksimhc at their domain address. We traded emails back and forth several times as he attempted to get accurate measurements. Once we agreed on measurements (all of which were essentially the same except the sleeve and pant legs measurements were now shorter), they now tell me they cannot get the costume to me in time for Halloween! Even though I ordered well in advance on August 14!!! I agreed to send the costume back, figuring that if they fixed it, I could wear the costume for Halloween 2023. The costume they sent didn’t match my original measurements. If they had sent the costume sized to fit my original measurements, I could have gotten the costume to work. #simcosplay couldn’t replace my defective costume, so I had to return it for a refund. To add insult to injury, they didn’t even send a shipping label for the return even though it was their fault. As per maksimhc’s request I shipped the item back at a cost of $114. 9 months later, I received the costume back unchanged. According to the markings on the box, the box made it all the way to china only to have Simcosplay refuse to accept delivery. So I am out the $436 I paid for the costume and I am out the $114 used to ship the item to China. I have had better experiences with other costumers in China, and I will be sure to use them and avoid #simcosplay in the future.