I boast about Peloton
I boast about Peloton! I love the company, I love the products, loved everything about it. I have several machines and on the verge of purchasing the rower as well. At this point I think I may redo all my equipment!!! What is sad is that Peloton delivers everything except Customer service or care for their customer! So, my bike has not been able to be used since May with the recall. Getting information as to the bike is virtually impossible. So, I have been using my tread. Well that unexplainably stopped working. With little to no help from tec support except to pay for a tec, I finally gave in to pay for a tec to come to the house. I am not sure if anyone has gone thru this process. But what a nightmare. So, you call, and you have to pay for a tec to come to the home. I understand that. What I don't understand is that process to get the tec there. YOU PAY. Thier is no receipt for goods. Once you pay you wait 48 hours to get a confirmed process that they received your request. Once that happens then another 5 business days before someone calls to tell you someone else will call to schedule something. So, it could a MONTH before someone comes to my home. I received an email as well telling me to have the parts ready so when the tec comes out. What parts? My machine won't even turn on to know what's wrong with it to advise anyone, which is why I called to have someone come see it! Which they won't come out without parts. I am incredibly frustrated and can't workout. The complete opposite of what is the mantra to Peloton. The company needs to focus on the customer experience in a full spectrum!! As an avid lover of peloton and I am disappointed and now the company with their lack of customer service of care for satisfaction costed them a rower and a client. I have two pieces of expensive equipment that are essentially broken pieces of junk in my home. I am upset to say the least and that Peloton drops the ball and makes their clients wait with no answers, takes your money with no receipt or date of fixing something and just gives their employees a silly script to follow which is supposed to ease a client. PPPLLLLEEEEAAASSSEEE get real, customers want to be heard and their issues resolved so we can meet you back on the leaderboard!! I appreciate the response to call and I did. I got nothing accomplished. My tread is still broken at the fault of peloton and thier assembly. So they offered me 250 credit. The fault is on the assembly, so I guess peloton not only does not stand by their product or their installation. They just offer a credit and to call them for input. Here is my input my tread is broken because of your fault and you acknowledged it was your Installation but that’s my value 250 credit for a 900 piece. I choose not to fix it but find another tread that cost the same. I will also not purchase the rower and go with another company. The products are only covered when someone is hurt or dies since it hurts their bottom line or their stock market rating. Sad.