The item I bought is not satisfaying
The item I bought is not satisfaying. In their site they say "if you are not satisfied with our products we will issue a full refund, not question asked" but, in fact, they do a lot of questions : Dear buyer, for what reason do you need to return the product and we can provide you with a solution and best wishes Dear buyer, please kindly provide the photos of the actual receipt of the object, the sku label on the physical bag, the photo of the sheet, the order information page of your purchase, and the screenshot of your paid page. Please reply as soon as possible, we will provide you with a solution and best wishes after verification and even if all documentation has been provided, this is the answer: Dear buyer, we are very sorry that our products are not satisfactory to you, we can provide you with a 20% discount code to use when you order other products, as compensation, I hope you can forgive us, best wishes . Bad, very bad. updateof 30july Dear buyer, we understand your feelings very much, but we bear the cost, freight, advertising and labor costs for the delivery of your products, and we can only apply for a refund of 10% of the cost for you, which is already the most, please consider and understand us, our best wishes. 10% is 1,5 euros