FUFuzbunny★★★★★
Beware of unseen charges
I have just made a purchase with this company via PayPal and the amount they took from me was higher than what I authorised.
The increase was apparently VAT which I appreciate I have to pay however the company should be displaying the correct total before you commit, not just stealing it after the event!
plus it wasn’t even at the correct amount for the cost of my purchase, they over inflated it as well
Update- I had to contact them direct and they said it was a computer error but they have refunded the extra £8 odd they deducted
2025-12-19
SNSnullo★★★★★
I made the mistake of ordering from…
I made the mistake of ordering from this company again having received a 50% refund on my previous order.
This time I purchased a pre order item , SNUZWH69855, on the 6th of November and I decided I didn’t want the item as I don’t think it will suit me.
Checked their website site on the 21st of November and it was still showing as a pre order item so I asked to cancel it for a refund. No reply, so I emailed again on the 23rd having noted that the item was no longer showing as pre order. No reply.
Their site says they will respond in 24 hours but haven’t.
Now just had an email on the 25th to say it has shipped!!!
I suspect I will get an email from Snullo now to say they can’t cancel it as it’s shipped.
I have looked at the tracking details and that says the process started on the 15th of November, at least 6 day before, while the item was still saying pre sale so not available. Not sure they could confirm when it would be available but why would you start the tracking a week before the pre sale item shows as available, I can’t think of a logical answer to that one.
I know it’s my own fault ! But I suspect when I ask to return it, it will be 30% refund offered, followed by 50% as the postage costs to return it to china will be a lot!!!
I shall definitely be blocking this company from my socials and will update when I hear anything.
I popped the order number in just to ensure they can find my details so we shall see….
UPDATE: well they have provided a response on a short jacket which I know has shipped but is a totally different order number to the one I gave them so really glad they took the time to look. Also the short jacket was never on pre sale and shipped fairly quickly, just waiting for it to arrive as it is showing in my country now.
I did get an email yesterday after I left my review, as expected, however they said they were going to intercept the package as it hadn’t left and process my refund???
So who knows where I am apart from customer service who are not looking at my correct order, cane be bothered or are just lying?
Sad because as they say, I have ordered before in their response to me, unlike any of the 5 star reviews left, none of whom who have taken the time to become verified with trust pilot !
2025-11-25有帮助 1
