Avoid Vpost at all costs
Bought 5 items from UK from different merchants. They were each very light items eg. underwear, wristband, windbreaker and shorts, and were shipped separately by the different merchants to my vpost UK address. When 1st item arrived at vpost, i received notification and invoice for $53! I sent an online enquiry to vpost asking which item had arrived and how the $53 charge was computed because the heaviest item of the lot would have been less than 1kg. I also needed to know what was the item in order to accurately declare GST. A few days later, I got an email from customer service saying a case had been opened and they will respond in 3 working days. This went by without any further contact from Vpost. 3 reminder emails later, there was still no response. Meanwhile, two other items arrived at Vpost. This time, I was charged $10+ per item (which was within expectation). I sent another online enquiry to find out what these items were, and again, received an email to say a separate case had been opened, will get back in 3 working days. Again, nothing further happened. Meanwhile, my free storage period was coming to an end, and 2 remaining items are still missing. It is virtually impossible to get hold of anyone in Vpost to seek clarification of how their exhorbitant charges are arrived at. $53 for one, $10 for another - this seems arbitrary and oppresssive. No accountability, no transparency, no responsibility shown by Vpost. Totally unacceptable for a Singapore company. Avoid it at all costs.