A Singapore bank
A Singapore bank, that i always praised & thought Spore service was top class, but over rated reputation, and in fact it was just bad customer service i've ever encountered (to say the least) in my many years dealing with banks! i had to wait for hours trying to get through their so-called "customer service" and never got a respond sometimes!! Upon my numerous request/appeals, they kept promising me they will 'expedite", "expedite" and "expedite" to send me my missing overdue bill via email for immediate payment, but it was all never delivered despite the promises made and my follow up calls numerous times begging for my bills! i may review my account with UOB, if they is no positive action. But on a positive note: one Officer finally stood out, namely: Ms Jenny, KL office, who was responsive, very helpful and she even return my call, to sort out my concerns - GREAT service and she's an asset to UOB!! but i can't say much of the other officers (names with me, but i'll not expose!) who were just like robots/care less attitude with their standard robotic scrip, trying to avoid my legitimate grievance! Hopefully, i'll get my outstanding bills, as promised, and i hope UOB will act positively on my feedback. Thank You.