MUST READ...Downhill FAST!
I have never had to write a bad review but here it is. This experience with this company has literally been a nightmare! I bought this car radio back in APRIL. I was so excited to get it. Once it arrived, I saw it had a small crack in the screen so I immediately wrote CS asking to resend one that was not damaged. They only sent me the screen, not a whole replacement...ok, I tried to work with what they gave me, but the new screen was not a touch screen. So I wrote again letting them know my issue. It has been all down hill from there. They have yet to send me any working parts. I even offered to send the radio back once the new one was received. STILL NOTHING. In fact they want me to pay another 100.00 to send this one back...so here we are all the way at the end of JULY and I Still have no working car radio but they have my 300.00. Again I was SOOO HAPPY to get it at first, but this company customer service is so AWFUL that I am left hurt disappointed and annoyed....and i have nothing to show for all the ring a round the rosey BS they've been putting me through and they haven't offered to send me either a brand new radio OR my money back for 3 months of back and forth thru emails and excuses. They just keep asking me to pay MORE after i have already paid 300.00 for the freaking radio...Do not buy from them because if for some reason your product doesn't work...it will not be worth the hassle to get it to...Look elsewhere guys I'm telling now!