I have the himiway D5 2.0 and it…
I have the himiway D5 2.0 and it "looked " good, but had an issue contacted customer service - that wasnt a polite or even a good experience. the "bob" fellow wasnt very nice. I did send pictures & videos Bob said there were no others having that issue. (?) on the facebook where bob was a leading mod, there were others posting publicly about bent derailleurs [apparently "bob" chose to ignore those. he saw my pictures & said there was nothing wrong. I called the number - left messages eventually Tim called back & agreed to send me the part, but the time was about to expire, So I opted to get it picked up. no one came I emailed many times, called & left many messages no reply so I filed a chargeback [dispute] then a different CS person emailed me and requested pictures & video's I sent those yes I mentioned the scheduled pick up. yes I mentioned the dispute, those were ignored she reviewed the pictures and video & asked for pictures of the serial # on the ebike I sent those then she sent the part [from China] the part arrived and was the wrong part - oh well it was a 7 speed and I installed it. I took the D5 out for a test ride & it seemed under powered. I contacted CS & was told that was vague information. so I made another video of the D5 & my 2 yr old 750 watt ebike [even at 2 years older, it had more power than the D5] I made and sent another video of the D5 & it was even less power {?} then the power stopped & it would not move by itself in walk mode or by throttle. she wrote saying they would send a controller. then wrote that I filed a dispute [finally she acknowledged that] and then was not sending that part, but a return label then no replies to emails or call messages the card company sent me a notice that it had been settled in my favor then himiway sent me threatening emails - oh well, my money was refunded.