Dehumidifier arrived broken. Company won't swap with a working one.
While my brand new dehumidifier arrived on time and completely intact, it turned out to be nothing more than a heavy box fan with a digital control. The fan itself works really well... moving the air through very quickly. I can also hear the compressor kicking on when I adjust the relative humidity setting. When I press the purge button, the pump will try to remove any water it's collected. However, it has not collected one single drop in 9 days of working. I've tried all sorts of troubleshooting steps and been in contact with customer service repeatedly. It's clear that the unit arrived without the ability to actually dehumidify and so I've requested a replacement unit and will ship the non-working unit back. Every time I request a return/replacement, I am ignored. Instead, they sent me a 7-minute video where they proceeded to take the entire machine apart, cut cable ties, remove circuit boards, and without any explanation about what's being done or what my goal would be. In fact, the video just cuts off in the middle of their process, too. Since the instructions explicitly state that "internal repairs should be only performed by a certified technician," I stated that I am not willing to follow these unclear steps. While I am fairly handy, I refuse to try to fix something that's out of my skill set and is not recommended by the manufacturer. Instead, they now want me to take even more time from my schedule to locate a repair person (which would be at least 35 miles away) and recharge the refrigerant because "there must be a leak". I followed every detailed instruction, including waiting 24 hours after arrival to let the refrigerant settle before plugging in and starting the machine. There should not be a leak in a brand new machine and I should not have to arrange for any sort of repair before it has ever worked properly. I simply need a fully functioning machine to take care of the terrible humidity problem we have in our basement. I made a bad mistake in trying to save fifty dollars when I purchased from Eletriclife. It's a company I never heard of before, but I read a few positive reviews and decided to try them. This was an absolute mistake! Not standing behind your products and providing empty, unhelpful service is no way to earn trust or build a good reputation. For anyone considering buying anything from Eletriclife, I strongly recommend you run away — fast!!!!!