Missing Item and no resolution.
Missing Sechelle water bottle. When I contacted customer support, I was told it would be handled and they were apologetic. But its been a few weeks since and I've received nothing. If you really want to improve, verify your orders before they're shipped. If an item is missing and you say you'll replace it, then replace it. If your item is on back order then just tell the client. I'd have prefered being told my water bottle was on back order and in time it would be sent rather than an apology with no replacement.