Horrible experience and simply reflects…
Horrible experience and simply reflects the scam that this company is, let me explain my situation, I have been working on this type of projects for half a decade, maybe more, but my point is that I know how it works, yesterday I did a long test (40+ minutes of a unmoderated study) and I had some problems with their recorder, flickering, sometimes not appearing and lagging, I spoke about it on the test to let QA know that I was having technical problems from their end, to my surprise I come around the next day and I was rejected for poor quality of audio, highly strange because I use a very particular set for this type of studies, but I suspected foul play so I chatted with support and around the conversation the support person said thst the screen was blickering with black and was unusable as a test, completely understandable but a fault on their end, but the cherry on top that was basically the recorder fault was because of my connection ¿?, the same and only that just a few minutes ago finished a 1 on 1 study with no issues of an hour with recording and transcript from my pc, then support say to me that it was my fault and they aren't going to pay for my hour of work plus having pointed out that the recorder has problems, on the same conversation they changed the reason three times (poor audio to poor video to flickering screen and even black screen across the test) not recommend to gift time to this company, I had only surveys to this point and I personally going to stick with those, this experience told me that they don't own their errors and nit pick to pay for your time. TLDR: Rejected payment for an hour test because their recorder is basically falling apart and changed reasons for rejection three times across the conversation but rejected after all, not recommend to do anything more than surveys, they nit pick to not pay.