Faulty battery supplied
Ordered a replacement battery for my daughter's Asus laptop, this is the second replacement battery after the first lasted roughly 18 months. The second replacement wouldn't charge once installed in the laptop and was clearly defective. Was advised to fill out a form and return the battery for testing before they would refund or replace. Stupidly used royal mail (my fault) and the battery was seized and destroyed so over £75 out of pocket between the battery, postage and return postage plus the time emailing, filling out the form and returning the faulty battery. You live and learn, too much hassle for what should have been a simple transaction.