If I could give zero star to this…
If I could give zero star to this company, I would. I have booked my reservation for a 4-Day tour to New York. They then sent me an email asking for a credit card and my ID clarification. I took pictures of my credit card and ID both front and back and submitted to them, they received them and confirmed that everything looks great. But the next thing you know is that they sent me an email saying that my reservation has failed. I was so upset and called customer service right away, they told me that the reservation was fully booked and had suggested an alternative for the other day but that other day only has one seat available which is why the customer service personnel had to contact their upper management for confirmation and had put me on hold for freaking two hours. While I was waiting, I received an E-ticket confirmation for my previous booking that they said it has been canceled. Long story short, at the end of the day I didn't go on that tour and decided to cancel my booking and asked for a refund. Be aware that this is a non-refundable policy so what I had paid for was completely wasted. Everything was so messed up and confusing. Please avoid this company if you don't want this nightmare.