SCAM ALERT
SCAM ALERT! My wife called a what she thought was Hotels.com and was assured by "Amy" several times that it was Hotels.com to modify a reservation. After giving them details and information, "Amy" told her the booking didn't exist and convinced my wife to hand over credit card info to secure a new booking paid up front. Once she realized this wasn't Hotels.com, my wife tried to cancel and was denied.We immediately reported it to the credit card company. We have since found out that Travelouts canceled her Hotels.com booking, put her in a lesser room and intended to pocket the difference. Fortunately we figured it out before the trip. They will be denied all payments. DO NOT FALL FOR THESE SCAMMERS. DO NOT GIVE THEM YOUR INFORMATION. You will be sorry.