Changed membership tier without my knowledge
I've happily been a partner of Wellhub for years, until without my knowledge or consent they moved my studio up to a more expensive membership tier - meaning the vast majority of customers who used to book with us via Wellhub no longer can. Our revenue has dropped to practically nothing overnight and it's upset lots of regular clients. They promise a 3 hour response time on their website, but I haven't heard anything back from their customer support team in days. I outreached to the contact who set up my partnership (Antonio Barati) who was very communicative when it came to setting me up on the platform, but once I had a complaint fobbed me off with "we do need to ensure the structure remains commercially sustainable on our side" Very disappointing way to treat a small business