Same-day cancellation Ignored & Unauthorized $495 charge.
Beware of automated billing traps. I signed up and cancelled my services on the exact same day (June 29). Despite my immediate cancellation, they processed an unauthorized $495 charge on my card anyway. I had to file a formal dispute with Capital One to get my money back. Even worse, their systems completely ignored my cancellation—they are still sending me automated alerts claiming they are "working my case" and offering a resolution for a contract I terminated on day one. Utterly dishonest business practices. Update (7/17/26): I have already formally canceled my service, revoked all authorizations and explicitly refused any further phone consultations or appointments. There is nothing to discuss verbally. The only acceptable outcome is for Optima to reverse the unauthorized $495 charge, issue a billing adjustment showing a zero balance and provide written confirmation that my file is permanently closed. Because Optima failed to process my June 29th cancellation, this matter has already been escalated as an active merchant dispute and formal complaints are on file with both the Better Business Bureau and the California State Attorney General. All future communication from Optima regarding this resolution must be provided strictly in writing.