Unethical service from EasyBook and Moraza Express
I booked 3 seats in Moraza Express from Kuala Terengganu to TBS, it was a VIP coach worth RM 47 per pax. At last the bus was breakdown and replaced with another bus from different company. There was no email received on this replacement. Or there is no details updated in the digital pass screen on the breakdown, and replacement. We kind of lack of information and have to rush to the counter for further details and was charged RM6 additionally. Also the replacement bus was from Ayu holidays, a normal express bus with clumsy congested seating space. Not at all comfortable for 6 hours journey. Money paid for VIP coach but replaced with low maintained express money. Service is not worth the money paid