Happy to be here, some minor kinks
We used to bank with a big branch but switched because of the fees and low savings rates. We like that GBFCU is local to home and has a variety of products that will serve our family. The sign up process was a little more in depth than if you go to other banks, but we had our new account opened and ready to use with debit cards within a week. However, 3 months in, we realized we weren’t getting all the benefits and high interest rate on our high yield checking. The customer service guy at GBFCU was really helpful and I’m so glad we have a high yield checking, but I was frustrated that it took us two months to get all the perks of the account because of a system error. I signed up for e-bills online (twice), but it didn’t “take” until I called the branch after not getting my higher interest rate for the second month in a row. I was disappointed, and they couldn’t make it retroactive, so if you switch to this bank, be aware of that. Make sure you do all the steps and verify with the branch. Other than that, I’ve been pretty happy overall and am glad to be banking with a credit union now.