poor experience.
poor experience. there is a mistake on my e-ticket 1 luggage should be included in my purchase but it turned out isn't included on my e-ticket. So I tried to contact CS, the 24/7 online chat is just a robot and keep sending me an irrelevant link which isn't helpful. Then, I tried to send a message/email to CS and no one response yet. this situation is not yet solved, I am still waiting a reply from your side passively. it is a very unpleasant experience.